Task: Prepare Training Material
Relevant training and support documentation must be prepared and distributed to support functions and other stake holders who would be impacted because of this release.
Relationships
RolesPrimary: Additional: Assisting:
Outputs
Main Description

The Release Manager must ensure that appropriate training sessions are planned and conducted to facilitate the users in understanding the release. For this, training material must be created and distributed.

The trainings should include:

  • Information on the deployment schedule
  • Purpose and functionality of the release
  • Expected call volume
  • Possible queries and responses
  • Known Errors
  • Workarounds, etc.